Frequently Asked Questions

Find answers to how we operate here. If you don't find what you are looking for here, contact us.

What Shipping Methods Are Available?

In the Nairobi Metropolitan Area, you can choose to Pickup your order in our CBD Pickup Location Here for FREE or You can have it delivered to your preferred location at a fee.

Outside the Nairobi Metropolitan Area, We use third party courier companies based on your preference. We can used specialized companies like G4S, Fargo and others or we can use Bus/Matatu based couriers which are usually faster and cheaper. You decide which one will be used.

How Do I Place an Order?

  1. Find the product you would like to purchase and click on it.
  2. On the product page click on the ADD TO CART button.
  3. Click on the ‘cart’ Icon (Shopping Bag icon) on the top right side of the page.  Click the CHECKOUT button.
  4. Enter your shipping/billing details, Choose your preferred payment option and shipping option.
  5. And finally click on the PLACE ORDER. button to complete your order. Once your order is placed, we will receive a notification via email.

How Long Does it Take To Receive My Order?

Delivery timelines vary depending on your selected shipping method and your location.

  • Pickup Location: Your Order will be ready to pickup in 2-6 Working Hours. Some Products are immediately ready to pickup. You will be notified via Text/Call/Email once your order is ready to Pickup.
  • Nairobi Metropolitan Delivery: Delivery is made within 6 working hours (within 24 hours)
  • Other Locations: Shipping is dependent on the courier. Specialized courier companies have varying timelines. Bus/Matatu courier services usually take 12-48 hours.

 

Are the Prices Negotiable?

Prices are not negotiable. Bulks and wholesale orders can have a discount or can be offered at a wholesale price. Contact Us for wholesale orders.

How Will My Order Get to Me?

Pickup Location:

  • Once your place you order, we will prepare the order for pickup.
  • Contact you to confirm if you will be able to pickup within 48 hours after it’s delivered to the pickup location.
  • Take the order to the pickup location in 2-6 working hours.
  • Notify you that the order is ready for pickup. You can then pickup the order within 48 hours.

Nairobi Metropolitan Area:

  • Once your place you order, we will prepare the order for delivery.
  • Contact you to confirm what time you will be available to receive it.
  • Deliver the order to you within 6 working hours (within 24 hours)

Other Locations:

  • Once your place you order, we will prepare the order for shipping.
  • Contact you to get your preferred courier service and confirm we have received your payment.
  • Deliver the order to the courier service within 6 working hours.

Do I Need A Account To Place Order?

No, you don’t need an account to place an order. However, Creating an account helps you save your profile and address, view your orders and download their invoices.

What Payment Methods are Available?

  • Pickup Location: Cash on Pickup, Mpesa.
  • Nairobi Metropolitan Area: Cash On Delivery, Mpesa.
  • Other Locations: Mpesa.

My order is delayed, What should I do?

We do our best to ensure deliveries are within the stipulated timeline.  In the event the order is past timeline please Call/Text/Whatsapp 0721286858 to check on the it’s progress.

What is your return/exchange policy?

We have a 7 days return policy for unused products only. You can get more detail on our returns policy here>> https://nimu.co.ke/returns-exchanges-and-refund-policy/

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